Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team at shirtpocket.co.uk, what we can help with, and what we cannot. We publish research-based guides about casinos outside GAMSTOP for adults in the UK, so most messages are about accuracy, clarity or how we assess things.
Before you write: what we can and cannot do
We are an independent comparison site, not a casino. We do not run accounts, hold funds or process payments, and we cannot see anyone's account. That shapes the help we can give.
- We can: correct errors, explain how we reviewed a casino, clarify terms such as wagering requirements, and take suggestions for topics.
- We cannot: release a withdrawal, reopen a closed account, settle a dispute with an operator, or guarantee any outcome from a casino.
If your problem is with an operator, contact its customer support first and keep screenshots and dates of everything you send. Our guide to the best non GamStop casinos explains what we look at, including complaints routes, so you know what to check before you play.
What to include in your message
A short, specific message gets a faster and more useful reply. Where relevant, please give us:
- The page you are writing about, and the casino name if there is one.
- What you think is wrong or unclear, and the date you saw it.
- Any evidence, such as a link to the operator's own terms or a screenshot of the offer.
- Whether you want a reply, and the best address to use.
Please do not send passwords, full card numbers or identity documents. We will never ask for them.
Reporting an out-of-date bonus or incorrect term
Bonus terms change often. Offers such as a welcome package, free spins or a cashback deal can be altered, capped or withdrawn by the operator at any time. The figures shown on our pages are the operators' advertised offers, checked against our fact-check date, and are not a promise that you will receive them.
If an offer, wagering requirement, maximum bet, expiry date or cashout limit differs from what a casino shows you, tell us. Include the casino's terms page and the date you viewed it. We will review it and update the page where the evidence supports a change. We separate confirmed information from advertising claims and from questions we cannot yet answer, and we say so where we are unsure.
Questions about our reviews and rankings
You are welcome to ask how a casino was assessed or why it sits where it does. Our reviews draw on published terms, licence information, payment details and support options. We have not claimed to have deposited, played or withdrawn at any casino. The publisher may earn commission if you use a link to an operator, but commission does not decide rankings, and ratings shown are editorial, not customer scores.
Licensing, GAMSTOP and your rights
Many readers write to ask whether a particular casino is allowed to serve them. Accepting British players is not the same as being authorised by the UK Gambling Commission, which regulates gambling in Great Britain. Casinos outside GAMSTOP typically hold overseas licences, so UK consumer protections, including GAMSTOP self-exclusion, do not apply in the same way. Check the licence named in a casino's footer and confirm it with the issuing body. We can point you to general information, but we cannot give legal advice.
If gambling is causing you harm
If you are finding it hard to stay in control, please seek support before you contact us. These services are free and confidential:
- GamCare: National Gambling Helpline on 0808 8020 133, with live chat on its website.
- GAMSTOP: free self-exclusion across participating UK-licensed operators.
- Blocking software: tools that stop gambling sites and apps on your devices.
Deposit and loss limits and self-exclusion are available at many operators. If you have already self-excluded, we would encourage you to keep that in place. Gambling should never be treated as income or a way to solve money problems.
What happens after you contact us
A member of the editorial team reads each message. We do not have a fixed reply time to promise, and busy periods may mean a wait. Corrections are made when we can verify them, and we may not reply to messages that are abusive or unrelated to the site. Thank you for helping us keep the information accurate.